General Terms & Conditions of Sale

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1/ GENERAL

These terms and conditions shall apply to all sales of products on the website of Manaona Island Antananarivo, Geneva branch www.manaonaisland.com via its webshop.

The offers are available as long as they are shown on the website, Manaona Island undertakes to honour orders only within the limit of available product stock. 

Any description, illustrations given or applied to the Goods are given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt,  Manaona Island affirms that it does not in any way rely on any description when entering into the contract.  Manaona Island is not liable for possible mistakes, omissions related to illustrations on the catalogues or directions of use.

 

2/ PRICES

The prices quoted on our website are in Swiss Francs (CHF) , they are end prices including value added tax (VAT),  the shipping charges  and tariffs will remain at the purchaser ‘s expenses. All orders are invoiced in Swiss francs and payable in swiss francs . Manaona Island reserves the right to change prices at any time. However, the charged amounts correspond with the prices that apply on the day of the order. 

 

 

 

 3/CONCLUSION OF THE CONTRACT

The products and prices provided on the webshop are sale offers. The contract shall be deemed concluded upon  the buyer sends its order to Manaona Island. The order confirmation is given by an automatically generated E-mail  to the address supplied by the buyer during the ordering process which does not constitute a  guarantee of availability nor delivery.

 

4/ ORDER

The contract is valid only with the acceptance and approval of the order. Manaona Island will send an invoice and confirmation of order  to the buyer (confirmation of acceptance of order).

 

5/ PAYMENT

The charged price is the price mentioned in the order confirmation sent to the buyer.

Unless otherwise agreed, all payments shall be made by Mastercard, Visa, American Express.

All online payments are made through a secure server pursuant to the safest standard of security https://

Data recorded by Manaona Island constitute proof of all transactions by its customers, and data recorded  by the payment system constitute proof of financial transaction.

 

6/ EXCHANGES RETURNS AND CLAIMS

Complaints related to defective goods, returns and exchanges must be addressed directly to Manaona Island. The customer and Manaona Island will organize the procedural details.

The existence of litigation does not release the customer  from the obligation to fulfil its contractual duties of payment or the value of the claim.

The customer is responsible to check the goods immediately upon delivery and to make all reservations and complaints about possible defects or non-compliance. Damaged turned over articles, incomplete or dirtied by the customer will not be resumed.

For any return, exchange, the sending is chargeable to the Customer and at its risks. 

 

7/ RETURNS TERMS

Returns are possible  within 15 calendar days after delivery. If the customer is not able to presents its confirmation of receipt, period shall be calculated from the purchase date.

Only returned products as a whole, in their original packaging complete and intact,  in perfect condition for resale , with a copy of invoice will be taken.

For any return, the sending is chargeable to the Customer and at its risks. 

Defective goods can be sent back to the address:

 

Manaona Island

Returns, exchanges

13 Route du creux de boisset

1286 Soral

Switzerland

 

8/ EXCHANGES

Unused items, in their original packaging complete and intact can be exchanged.

Items must be accompanied by their delivery slip or order confirmation, price difference shall apply.

In case of defective goods, the same procedure as “returns” will be applied. The customer shall inform Manaona Island.

 

 

9/ CANCELLATION CLAUSE

 

Any total or partial breach by Customer of any of its obligations, as well as non-compliance with a maturity of any payment  may result, at the option of Manaona Island either the immediate payment of outstanding amounts due to whatever reason, and the suspension of any delivery or resolution of outstanding contracts will apply.

 

10/ PROTECTION OF PERSONAL DATA AND PRIVACY

 

After registration on the website and the handling of the order, some personal informations concerning the customer are gathered. Manaona Island ensures that all   processing activities of personal data  are in accordance with the relevant legislation.

Manaona Island uses  held information about customers to carry out marketing activities,  to provide access to customer account and basket and to fulfill any order(s) made over the Website.

Data processing are made on purpose to enhance and control the quality of service and  to analyse market.

The buyer authorizes, acknowledges and agrees that all registered data can be used by Manaona Island :

• To forward data to third parties if necessary for a supply of services (management of personal accounts, monitoring and payment process, payments of goods to a supplier, use of a financial intermediary)

• To Forward to third parties all  the relevant data to ensure an effective recovery of outstanding debts. 

 

 

11/ REVISION OF GENERAL TERMS

Manaona Island reserves the right, unilaterally and at its discretion, to change, modify, add, or remove portions of these terms and conditions of use at any time. However, the contract shall be governed by the existing  general terms  at the time of settlement of the contract. 

 

12/GOVERNING LAW/ LITIGATION/ JURISDICTION

This contract ( General terms ) and subsequent orders shall be governed by the Swiss law. Notwithstanding any mandatory places of jurisdiction, the parties agree that any dispute, controversy or demand relating to this Contract shall fall within the exclusive jurisdiction of the competent courts of the registered seat of Manaona Island,  the Geneva courts.